Archive for 05月, 2008

来自support@supportwebsite.com的回复邮件(三)

星期日, 05月 25th, 2008

  博丫网这几天出现503的错误提法减少了不少,但是情况仍会有发生。问题也差不多到了自行解决了,但我至今还不明白那到底是什么原因造成的呢?而后我进入网易邮箱之后,又收到他们的两封回复邮件。

  第一封英文电子邮件内容是:

  Discussion Notes
  Support Staff Response
  Dear guoping xu,

  Thank you for contacting Online Support with regards to this issue. Unfortunately, we have not been able to understand your past two responses as it appears to be written with non-English characters. However, the earlier request you made was regarding the domain name xuguoping.net, which is currently resolving almost instantly and without issue.

  Because we have not been able to read your responses nor duplicate any errors, please reply to this email with a detailed description, in plain English text, of what is happening. Be sure to include the full text of any error messages you may be encountering.

  Be aware that it may be necessary to release account specific information in our response. For security reasons, we cannot release account specific information without appropriate verification. Please include the last four digits of a payment method on file or the account’s four-digit Call-in PIN with your reply. Once you have provided this information and verification, we can assist you further.

  Please let us know if there is any other way we can assist you.

  Thank you,
  Brandon C.
  Online Support Technician

  第二封英文电子邮件内容是:

  Our support staff has responded to your request, details of which are described below:

  Discussion Notes

  Support Staff Response

  Dear Sir/Madam,

  Thank you for contacting online support.

  We are unable to determine how to best assist you with your issue based on the request that you sent to us via email. If you are still having problems, please resend your request in plain English text. In order to further troubleshoot this matter, we will need your name, customer number, domain name and a detailed explanation of the problem that you are experiencing. Upon receipt of your message, we will be happy to assist you further with your customer account.

  Sincerely,
  Christopher B.
  Online Technical Support

  我根本不知道这连续收到五封邮件之间有什么必然的联系。这种复制的形式,根本也得不到最终中文翻译。一时间我再也不想把时间花费在翻译这些邮件里。最近流量突然上升,让我渐渐明白了,网站优化的重要性,网站内容的及时性,尽快抓住热点或焦点问题,会为网站自身宣传提供很好的口碑宣传,我以后一直要坚持做下去。

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来自support@supportwebsite.com的回复邮件(二)

星期六, 05月 24th, 2008

  不知道我应该高兴还是应该难过,这是我第三次接到了空间商反馈给你的问题报告的电子邮件。其实前两封信,至今也没有找到人帮我完全翻译出中文来。真是苦于无助,只能按和以前一样,把邮件主要内容贴出来,希望能够遇到贵人,可以帮我解决语言障碍。呵呵!~说实话,这么多邮件中我能够看明白就是他们客服电话了,看看是时间要恶补一下英语了……

  Our support staff has responded to your request, details of which are described below:

  Discussion Notes

  Support Staff Response

  Dear guoping xu,

  Thank you for taking time to contact Online Support. Unfortunately, I am unable to determine how to assist you in this matter given the information you have provided. Please reply to this email with a detailed description, in plain English text, of what is happening. Be sure to include the full text of any error messages you may be encountering. Also include your name, customer number, a domain name from the account or the email address that would be on file for your customer account.

  Be aware that it may be necessary to release account specific information in our response. For security reasons, we cannot release account specific information without appropriate verification. Please include the last four digits of a payment method on file or the account’s four-digit Call-in PIN with your reply. Once you have provided this information and verification, we can assist you further.

  Please let us know if we can assist you in any other way.

  Sincerely,

  Alex P.

  Online Support

  If you need further assistance with this matter, please reply to this email or contact customer service at (480) 505-8877 and reference [Incident ID: 3984597].

  Please let us know how we are doing by completing the survey located here.

  Thanks,
  GoDaddy.com, Inc.

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来自support@supportwebsite.com的回复邮件(一)

星期五, 05月 23rd, 2008

  昨天收到了一封来自support@godaddy.com的回复邮件,邮件内容还没有请人帮忙翻译出全文来,今天又收到了另外一封来自support@supportwebsite.com的回复邮件。我看了半天,也没有看出到底邮件中说的是什么内容,即使借助于网络在线翻译,也凑不出邮件到底是何意。不过,我还是效仿昨天的日志做法,把邮件全文内容贴出来,希望有能力翻译的朋友伸出援助之手,彻底解决这两封来自国外的电子邮件翻译难题。

  Our support staff has responded to your request, details of which are described below:

  Discussion Notes

  Support Staff Response

  Dear Sir or Madam,

  Thank you for contacting Online Support.

  We are currently not experiencing any problems with our servers at this time. At this time, it appears that your hosted site with us is resolving instantly, without any problems. If you still are unable to view the site, I suggest that you clear out your internet cache and Cookies. This process will be unique to the web browser and operating system you are using. Please look to the help documentation for your browser for assistance with this process. If you still have problems, please respond with a screen capture of any errors you may be receiving, or the behavior of the application that is causing difficulty. Also, please provide a detailed description of the issue at hand, and steps that we can take to reproduce this issue.

  Please let us know if we can assist you in any other way.

  Regards,

  Gary P.

  Online Support Technician

  Customer Inquiry

  hi,i’m user of godaddy,my register email is starpiaosnow@163.com

  accout is starpiaosnow.

  In recent days found that the site can not be normal to open the regular visit. Tips errors are as follows:

  Service Temporarily Unavailable

  The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

  I can’t get the reason.please help me checking my accout.

  Best regards!

  ——————————————————————————–

  If you need further assistance with this matter, please reply to this email or contact customer service at (480) 505-8877 and reference [Incident ID: 3984607].

  Please let us know how we are doing by completing the survey located here.

  Thanks,

  GoDaddy.com, Inc.

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